If you wish to appoint an Advocate or Authorized Representative to deal with us on your behalf, please read the following information carefully and complete the form accurately.

It is a requirement that this Appointment is submitted by post as a signed original, and is signed in the presence of, and witnessed by a registered Justice of the Peace, or alternatively, signed in the presence of and witnessed by a registered Lawyer, Doctor, Pharmacist, Police Officer or Center link Officer. This requirement is for your benefit, to protect your privacy and security and to minimize the risk of fraud.

V4 Telecom also accepts Power of Attorney and/or Guardianship Order as Advocate or Authorized Representative for a customer. Please forward a certified copy of the Power of Attorney or Guardianship Order together with this form, signed by the Attorney or Guardian or the customer.

What is an Advocate?

An Advocate is someone who may deal with us on your behalf. This includes making a complaint. An Advocate cannot make changes to your account or services and/or may not act on your behalf or access your information unless you are present and agree.

What is an Authorized Representative?

An Authorized Representative is someone who may deal with us on your behalf as your agent. This includes making a complaint. If you specify limitations, they have only those rights specified, on access to your information. If you do not specify limitations, they have power to act and access information as if they are you.



I hereby confirm that the person signing the above has produced evidence of their identity.

To view V4’s Terms of Business please go to our website or visit www.v4.net.au/tob directly.

Priority Assistance

Please be aware that V4 services don’t offer Priority Assistance on any of our products. If you do need priority assistance as a Home User, please contact Telstra for supply of your services using the below information. Please contact V4 at 1300 843 130 or support@v4.net.au for move of your services to Telstra as a Home User if you are an existing customer to V4, at no early termination costs applied by V4. Our teams will assist you if need be.

How do I apply?
If you are eligible for Priority Assist status, you can apply directly to Telstra by completing the Priority Assist application form and posting it (no stamp required) to:

  • Telstra Priority Assist Team
  • Telstra Corporation Limited
  • Reply Paid 79633
  • Newcastle NSW 2300

You can also email your completed application to priorityassistance@team.telstra.com, or fax it to Telstra at 1800 623 537.
How can I get immediate assistance?
If you need immediate assistance with a fault on your existing line, please call 13 2203.
For immediate help with a new line connection, please call Telstra on 1800 331 286.

Happy Call

V4 loves happy customers and pledges to make every call worthwhile for you. During a happy call, our consultants take note of your existing packages with other companies, understand your needs and offer you exactly and only what you need at the most affordable prices.

Call us on 1300 843 130
Request a happy call back