CUSTOMER CHANGE OF ACCOUNT HOLDER FORM

 

To transfer ownership of your plan/service, both you and the applicant need to complete this form.
Please complete all sections in CAPITAL LETTERS, sign and return to us via email to info@v4.net.au, fax to 03 9826 6832 or post to PO Box 33097, Melbourne Vic 3004.

SECTION 1 - ACCOUNT DETAILS (To be completed by the current customer)

IMPORTANT

If approved, your plan/s will be transferred under the same terms and conditions as currently exist with you unless otherwise requested.

• You must disclose to the applicant these terms and conditions including all fees and charges (this includes call rates and access fees).
• Your plan and any associated fees and charges will remain with your account until the transfer is completed.
• Your account balance and any unbilled calls will remain on your account and will be billed to you up until when the service has been transferred.

Every V4 Telecom bill is automatically sent via email unless paper bill is selected. Please email my bill to:

I understand that I am still responsible for my services until such time as the transfer of ownership has been approved.


SECTION 2 - ACCOUNT DETAILS To be completed by the applicant (Applicant MUST be over 18 years of age to apply)


SECTION 3: Please list all Service Numbers to be transferred below

  • Phone Numbers
  • Service: Phone, Fax, Mobile, Other
  • Plan Name
  • Site Address

SECTION 4 - Acknowledgment

I declare I have read and understood the above conditions and I authorise the services listed on this form to be provisioned with V4 Telecom. I authorise you to take money due to V4 Telecom Pty Ltd out of my nominated account (if provided) on the terms shown on this form and according to the Direct Debit Request Service Agreement and pay it to V4 Telecom Pty Ltd. Person signing this form is personally liable if they are not an authorised signatory for the company listed on this form applying for the services.

To view V4’s Terms of Business please go to our website or visit www.v4.net.au/tob directly.

Priority Assistance

Please be aware that V4 services don’t offer Priority Assistance on any of our products. If you do need priority assistance as a Home User, please contact Telstra for supply of your services using the below information. Please contact V4 at 1300 843 130 or support@v4.net.au for move of your services to Telstra as a Home User if you are an existing customer to V4, at no early termination costs applied by V4. Our teams will assist you if need be.

How do I apply?
If you are eligible for Priority Assist status, you can apply directly to Telstra by completing the Priority Assist application form and posting it (no stamp required) to:

  • • Telstra Priority Assist Team
  • • Telstra Corporation Limited
  • • Reply Paid 79633
  • • Newcastle NSW 2300

You can also email your completed application to priorityassistance@team.telstra.com, or fax it to Telstra at 1800 623 537.
How can I get immediate assistance?
If you need immediate assistance with a fault on your existing line, please call 13 2203.
For immediate help with a new line connection, please call Telstra on 1800 331 286.


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