SERVICE RELOCATION FORM

 

Customer authorisation form for relocation of telecommunication service(s).
Please complete all sections in CAPITAL LETTERS, sign and return to us via email to info@v4.net.au, fax to 03 8612 4922 and 03 9826 6832 or post to PO BOX 6045, South Yarra VIC 3141.

SECTION 1 - CUSTOMER INFORMATION


SECTION 2 - RELOCATION SITE DETAILS

Please provide full & correct address with sub address (Unit etc) if applicable or order maybe withdrawn.


SECTION 3 - SERVICE RELOCATION DETAILS

*Please allow a minimum of 14 days to ensure your appointment is available

If you are unable to keep the same number do you allow V4 to connect a new number for you?

(if no, please be advised, if number cannot be kept the order will be rejected and no action taken)

(if yes, please select a redirection option below)

*if no, please specify the details of your preferred contractor in section below

If no, but there is a socket at the new premises, try plugging a handset into this and dialing 1277123, an RVA will then announce the number previously connected.

Yes - Please Specify Number

ADSL services may take up to 10 days after voice relocation.


SECTION 4 - LIST SERVICES TO RELOCATE

Please provide full & correct address with sub address (Unit etc) if applicable or order maybe withdrawn.




•  By signing this form you confirm that you are aware that this request will involve following connection fees :

Connection Charges

Connection Type Price Criteria for Charging
Telephone line connection
First and Additional
Connections
$59.00 A working telephone socket exists from a previous connection and one of our technicians is not required to visit your property or premises
Telephone line connection with a technician visit
First Connection
Additional Connections
$125.00
$75.50
A previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to reconnect existing suitable cabling in the following places:
For home services: at any distributor and/or the first socket
For business services: at the main distribution frame or first socket where no main distribution frame exists
Telephone line connection
First Connection
Additional Connections
$299.00
$179.00
(a) New telephone line connection
A telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you maybe able to hear a soft dial tone); or
(b) Telephone line connection with technician visit with cabling work
A previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to install and/or work on the cabling.
For home services: up to the first socket in the property or premises;
For business services: up to the main distribution frame or first socket where no main distribution frame exists

•  Relocation requests can take up to 14 business days depending on current infrastructure at the relocation site.

•  3/6 or 12 month redirections are prepaid diversion and are unable to be changed once set. 3 months Pre-paid $35.45, 6 Months Pre-paid $70.00 and 12 months Pre-paid $141.82. (all prices are inclusive of GST). Monthly diversion option is $28.62 per month. If the number is being diverted to the new number, each call diverted is charged extra. There are no extra charges for announcement only.

•  If your ADSL is with another carrier, please contact them to ensure the timely relocation of your service.

To view V4’s Terms of Business please go to our website or visit www.v4.net.au/tob directly.