• By signing this form you confirm that you are aware that this request will involve following connection fees :
||Criteria for Charging
|Telephone line connection
First and Additional
||A working telephone socket exists from a previous connection and one of our technicians is not required to visit your property or premises
|Telephone line connection with a technician visit
|A previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to reconnect existing suitable cabling in the following places:
For home services: at any distributor and/or the first socket
For business services: at the main distribution frame or first socket where no main distribution frame exists
|Telephone line connection
|(a) New telephone line connection
A telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you maybe able to hear a soft dial tone); or
(b) Telephone line connection with technician visit with cabling work
A previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to install and/or work on the cabling.
For home services: up to the first socket in the property or premises;
For business services: up to the main distribution frame or first socket where no main distribution frame exists
• Relocation requests can take up to 14 business days depending on current infrastructure at the relocation site.
• 3/6 or 12 month redirections are prepaid diversion and are unable to be changed once set. 3 months Pre-paid $35.45, 6 Months Pre-paid $70.00 and 12 months
Pre-paid $141.82. (all prices are inclusive of GST). Monthly diversion option is $28.62 per month. If the number is being diverted to the new number, each call diverted is charged extra. There are no extra charges for announcement only.
• If your ADSL is with another carrier, please contact them to ensure the timely relocation of your service.
To view V4’s Terms of Business please go to our website or visit www.v4.net.au/tob directly.
Please be aware that V4 services don’t offer Priority Assistance on any of our products. If you do need priority assistance as a Home User, please contact Telstra for supply of your services using the below information. Please contact V4 at 1300 843 130 or email@example.com for move of your services to Telstra as a Home User if you are an existing customer to V4, at no early termination costs applied by V4. Our teams will assist you if need be.
How do I apply?
If you are eligible for Priority Assist status, you can apply directly to Telstra by completing the Priority Assist application form and posting it (no stamp required) to:
- Telstra Priority Assist Team
- Telstra Corporation Limited
- Reply Paid 79633
- Newcastle NSW 2300
You can also email your completed application to firstname.lastname@example.org, or fax it to Telstra at 1800 623 537.
How can I get immediate assistance?
If you need immediate assistance with a fault on your existing line, please call 13 2203.
For immediate help with a new line connection, please call Telstra on 1800 331 286.