We have helped hundreds of customers upgrade to latest unified communications at the most competitive prices. But our real strength has been our outstanding customer support. Read what some of our customers have to say about us.
"Thanks Twinkle. All queries were handled in a timely manner and customer service was second to none. Score of 10 for such great service and attention"
"10++ thank you so much for your help"
"10 thank you for your quick and lovely response to my problem. Glad it has been fixed so quickly and appreciate you keeping me informed."
"Appreciate all the help you have been able to provide - my rating is 10 - Estrela well done thankyou."
"Hi Elizabeth, Thank you for your time and you were great thank you.i give you a 10"
"9 and u have done a wonderful job and i am one happy customer keep up the good work"
"I received an email from Jessica asking if I was satisfied with your service. I replied that I would like to see if there was a cheaper plan that you had available. I received a quick reply to my email from Jessica, & was told that the Accounts Manager would call me. A better plan was discussed, and I signed up for that one. I then received another email asking me to rate my experience, and I rated it as a 10 as I liked the follow up that was done by Jessica which is required. "
"Hi there, I am happy to tell you that you have provided us very excellent service in regards to my tariff plan and in the NBN service installation. I am happy with your service."
"Dear Sirs, Please find following a recommendation for Akriti, your manager and contact with me in recent discussions at V4 Telecom. I have already been a happy and satisfied customer of yours for some years. I am in the middle of opening a new branch of our retail business, and was due to contact V4 sales office to organize a new connection and wifi service. Akriti made it all very easy and took a lot of the organizational stress away from me, which I appreciate. With 3 locations and branches we are now have a deeper connection with your company, and remain loyal and happy customers - and a lot of that is due to Akriti and her proficiency and respect shown to me. She has succeeded in not only saving me money, but has also delivered a better service than the one I had previously. Thank you very much to Akriti and her team at V4 Telecom. Regards "
"Hello Estrela, I have had the same problem with my phone service now a number of times during the last 2-3 years. Your handling of the situation this time around was professional and prompt. I especially appreciated your help in identifying, via testing, which line within my phone system was experiencing the problem. I rate my experience this time around as a 9, congratulations! I trust in your promise that you will now not need to call me on my personal mobile telephone number now that the issue has been resolved. Many thanks "
"Thank you Neha for your assistance today. Very professional on the phone, easy to understand and your knowledge of your products is very good. I have had no issues at all in dealing with V4. Excellent customer service and easy to deal with."
"Neha, I am impressed with the service that you have offered by contacting me to reduce my monthly Plan, much appreciated. My original provider would just leave me on the old expensive plans."
"Thank you for your assistance yesterday and today. You were well informed about the issue and got back to us promptly with a response which addressed our query. Much appreciated!"
"I have been served this afternoon by Surojit in your technical department. Surojit was very patient, polite, professional and knowledgeable. He was able to resolve my internet issue which seemed difficult. He is a credit to your company. I'm new to your company and this is a good sign for me. Please pass on my gratitude to Surojit."
"Thank you Neha for your phone call this morning. It is nice to have a name to be able to contact if the need arises. The information you gave and assurance of my continued telephone contract is helpful. I have been very happy with V4 Telecom since I started using your company, and have certainly had nothing to complain about. Look forward to keeping up the relationship with you Neha."
"Hi Neha, my experience since switching to V4 Telecom has been very good. I was skeptical about the change, but am very happy with your business. My costs have reduced considerably. Thank you for your assistance with this process - you have been great to deal with - very helpful and efficient. I would have no hesitation in recommending your company to others, in fact, my wife's business has now switched to you."
"Thank you Neha for your call regarding my contract, I really appreciate your information regarding the reduction of my existing contract and understand that my bill total should now be considerably lower. I will contact you when NBN is available in my area to discuss internet options."
"I was very pleased to receive your phone call offering the Bridgetown CRC telephone costing options that will reduce our monthly costs. It is pleasing that a company like V4 Telecom has the good business sense to reward its long serving customers who also ensure they met their obligations. (paying on time). I found your approach both personable and focussed on our business costs, which was very pleasing. You acted efficiently and appeared to be well researched in our needs. Thank you for all your help and I will, as promised contact you again following next month's account receipt."
"Thank you Priyanka for your wonderful service, you clearly explained the steps you would take to rectify our problem as well as have all our land line calls diverted to my mobile phone - I really appreciate such helpful and courteous service thank you again - I will be recommending your company to friends and family."
"I appreciated the service provided by Neha and I am very happy with the service and continued support we receive from V4 Telecom Pty. Ltd. "
"Thank you for your call Neha regarding our contract with V4 Telecom. It was nice to know that you were offering a package that suits us better and save money for us in the process. You explained everything very clearly and answered my questions simply which made it easier for us to continue and renew our contract with V4 Telecom. Once again many thanks for your time and manner with our contract needs"
"Hi Neha, many thanks for your support, as I was pleased we confirmed the next 6 months . I really appreciate your professional approach, follow up and persistence .thank you for doing such a good job as you certainly respect the point of customer service. "
"Hi Neha. I appreciate your call today and keeping in touch with us. Especially because I get to save more money. You were very informative and easy to speak with. I look forward to speaking with you in the future. I am happy with V4 and hope to have a long term association."
"Thank you Neha and the team at V4 for your efficiency and courtesy in managing this renewal. All persons I spoke with displayed courtesy and their product knowledge was excellent. "
"Thank you Neha for your effort in lowering our phone bills & for your professionalism & politeness. Regards"
"It was a surprise to receive Neha's call offering a lower rate on our landline account, but a pleasant one. To date we have not had any issues with V4 Telecom and the services provided. The customer service was very patient with me from first month when I panicked about the Direct Debit not coming out, but all the payments are being paid on time. Thank you for all your assistance."
"The service was good .The lady Priyanka I spoke to was very kind and I felt good to talk to her very helpful "
"Thank you Priyanka for sending this information quickly as advised good service . "
"I have been very impressed with the patience and help given by Simon today. Through my own error I made a mistake with my landline and Internet connection. Simon was very understanding and immediately sorted this out to my great appreciation."
"Hi Prianka My name is Peter Roantree I want to thank you and all the people at V4Telecom. I have recently moved into a complex that as approximately 380 residents to which quite a few of them were saying that they had trouble connecting to the internet. You got me connected fairly quickly and I have passed on and recommended one of my friends next door and hopefully you can connect them. I will also have no hesitation in letting more of the residents in this complex know your name cheers and all the best"
"My feedback on v4 telecom is that I receive great advice and I am kept up to date on the newest business options v4 telecom can offer my business and especially via person to person. Priyanka has been very helpful with advising me on new options for my business from what services v4 telecom have to offer. We have spoken on numerous occasions and Priyanka is always very polite and knowledgeable on the services available to me. V4 Telecom 10 out of 10."
"It's great to see you excel in this business, and this feedback only proves your hard work. We look forward to great things to occur in 2014! You're off to a great start! Love it!"
"Thank you for your time today. We are looking forward to transferring over to V4 and want to thank you for the customer number as well. We will most certainly recommend V4 Telecom to others as the service and follow up we have had in joining has been fantastic! We've dealt with people and not call centres. So good on you guys for that!"
"I received wonderful and fantastic support from Joe in your support area. He is patient, fast and follows up sensationally. He has rewritten the standards for customer service amongst any of the telco's I've ever dealt with in 30 odd years of business. Thanks again."
"Thank you for your assistance Neha. We have renewed our account for a further 12 months because the service V4 Telecom provides is excellent. I have had quick responses to all my enquiries in the past, and any issues are solved very efficiently. It is worthwhile staying with V4 Telecom for my company, as I am confident of good service, and fast solutions to any queries."
"I am very happy so far with services I have received from V4 Telecom and will be glad to continue using the company for the duration. NBN sign done."
"Thank you Neha for alerting me to the new plan you have on offer and talking me through the changes. I accept the new offer and once again thank you for your professionalism during the entire transaction."
" I found the Customer Experience Specialist to be very patient and he stayed on the problem until it was solved."
"HI Avi. A BIG thank you for your help, and patience, today sorting out our major dramas with our internet service. Even though the original problem was with Telstra, your support and help in sorting this out was very much appreciated. I will be sure to refer you to my clients and other contacts."
"Thanks for your call about the updated services. Which also included some much appreciated savings. Thank you very much. Great to talk with Neha , she help with our needs."
"Thank you for your very professional explanation of the V4 Telecom Plan Neha. It was presented succinctly & with clarity. You are doing a great job, we look forward to continue to enjoy your friendly & helpful Service."
"Hi Akriti. Thank you for your help setting up my new NBN modem you were very helpful and patient. Your service was outstanding thanks again."
"I was very happy with your help with my Wifi set up for my Ipad. Everything is working excellent. You and your team helped me a lot and I will recommend your services to my friends. I look forward to work with you in the future, but hopefully I will not need your help, I hope so. I wish you nice day."
"We have been without a phone since 1st of February and in that time no body has been able to help me. On Tuesday 14th February Akriti has been assigned our case we now have the phone back on we are a small business and rely on a phone for orders. I would like to thank her very much she was very professional and friendly also understanding of our situation. Thank You so much"
"Regards to the phone call today on 23 feb2017 i was very happy that you answered all my questions and dealt with them for me. Score 10 out of 10"
"Hello Neha, Just take this opportunity to thank you for your help in discussing the proposed changes to our account to include the NBN and look forward to the faster internet. Everything discussed was easy to understand due to your clear grasp of the English language and phone manner. Thank you for your phone call, nice to speak with you. Have a good week end."
"I feel privileged to have a company like V4 looking after my accounts. When I first received the phone call, I don't know why I did not hang up like I always do when a company encourages me to switch. Maybe I was just fed up with Telstra. I am so glad that I did. I now have Nitesh as my personal account manager and I can ring or email him knowing he really will respond. We are building a professional relationship that I have never experienced with a phone company. The transition to NBN went without a hitch and they have identified several numbers that I was paying too much for so they have cancelled or reduced the plans of those lines and have saved me a bundle. I cannot speak highly enough of this company. It has taken me a while to fully trust a phone company after years of frustration with Telstra, but I have complete faith in Nitesh! Thank you, thank you, thank you"
"I would also like to say thank you for all your time and effort with this. I believe it would have been more difficult had we not had your assistance. You always get back to us in a timely manner and we really appreciate having your direct number. Because of you, I would highly recommend V4 Telecom to other businesses, colleagues, family and friends. I would give you and your company 10 out of 10 for your service. Overall it is a pleasure to be your customer and a big thank you from us for everything you have done. Adi you truly are a credit to your company!!"
"Yes you answered my queries efficiently and got back to me quickly so thank you. Very helpful :) Scores: 9/10"
"Good service, team was trying very hard to fix our phone problems"
"Very friendly, able to explain the procedure well, happy with service all round. On a scale of 1 to 10 I give 9 out of 10 Very friendly, able to explain the procedure well, happy with service all round"
"Yes you answered my queries efficiently and got back to me quickly so thank you. 9/10 Very helpful "
"Yes, you were able to help in a timely, efficient and friendly manner. I would rate the experience a 9 out of 10, highly recommended."
"Experience rated 10. All queries were answered in a timely manner, so helpful & giving me follow up call to check everything was work Thank you."
"good service, team was trying very hard to fix our phone problems."
"Ten out of ten for good service"
"Hi Pallav you were very helpful and you score 10 out of 10 Thanks"
"Service 10 out of 10"
"All questions were answered. Experience rated as 10."
"Thank you Elizabeth for your help. It was much appreciated. Have a beautiful day. "
"I have always been very happy with V4 Telecom. The service has always been good. 8/10. Regards."
"Feedback is 10 out of 10. Her service was amazing! "
"Thanks for your perceiverance & tolerance & I would rate the service an 8. Thank You Daryl"
"Yes you were able to answer all the questions thanks for taking the time in helping with resetting the internet"
"Thank you Elizabeth you are fantastic and very patient & worth lots more $$$$ thank you again 10 out of 10"
"All of my questions were answered and I am happy to give a rating of 10. Thanks for your help"
"Good afternoon Akriti, The problem was identified quickly and your actions to resolve it I found to be well above average. The score I would give you is a 10. Great work."
"1. Yes all queries were answered in a very professional and patient manner that i appreciated. 2. Experience would be a 9 as very few times it was difficult to communicate but did not deter much from experience."
"Hi Elizabeth Thank you for the great service . I will rate you 9 out of ten"
"Very good service. 10 out of 10"
"I don't have any worries with V4 telecom I don't have any problems."
"Service 10 out of 10"
"All questions answered. Experience rated as 10."
"I would rate my calls with you at a 10, you kept in contact and you were very helpful."
" My scoring to V4 is 10. They are very understanding. Good job V4"
"10 Very well spoken and helpful thanks for the great discount. Service 10 out of 10"
"Problem solved in speedy manner. Customer service 8 out of 10"
"Today my service on the phone was able to fix the issue. We have however been having difficulties ongoing for the last 3-4 weeks. Today with help from Elizabeth/Anna the issue was resolved in around 1 hour. Today I rate my help with Elizabeth a 8 out of 10"
"It was a great help by sonam roy to us she helped us towards one of the accounts we had and also followed up with our new account set up which was done faster than expected. She is one of the best employees we have fairly met who could understand customers choice in a go. Thanks V4 it eas good choice to be with u. All the best Sonam roy sonam you have been very helpful 10 out of 10"
"Yes great Thanks & persistent! 10 out of 10"
"Score of 10, Sonia is always friendly, helpful and patient, and ready to find a suitable solution for us. Many thanks again."
"10. Very efficient and courteous."
"9-all very good. Sonia is very helpful, respectful and friendly. Sonia listened to my preferences, answered my questions and provided suitable solution."
"Elizabeth has helped me resolve a telephone problem earlier today and I would strongly recommend my friends to use V4 because of her assistance. Her understanding and knowledge of the products while troubleshooting is amazing. Obviously a very happy person who takes pride in her work A+++++."
"I'm writing to give positive fededback on my experience with Customer Service and particularly with Ms Elizabeth Dolly Bor. The service and response to my requests is always exemplary when dealing with V4 through Elizabeth! Many thanks!"
"I am becoming more happy and confident with V4Telecom. From a shaky beginning quite a long time ago, I have become very satisfied with their staff and service during this awful period of transition from ADSL to NBN. Jessica today for example was lovely, patient and fixed my dilemma fast so that we could complete the work that was required of our business today. Thank you Jessica! I'm pleased with the vastly improved customer service of V4telecom. Thanks."
"I give you a 10 Elizabeth you were very patient!"
"I am becoming more confident and happy with V4Telecom. From a shaky beginning quite a long time ago, I have become very satisfied with their staff and service during this awful period of transition from ADSL to NBN. Jessica today, for example, was lovely, patient and fixed my dilemma fast so that we could complete the work that was required of our business today. Thank you Jessica! I shall endeavor to change over to NBN at work next Monday. I'm pleased with the vastly improved customer service of V4Telecom. Thanks guys!"
"I give Estrela a score of 10. Very helpful."
"Yes, Elizabeth helped me solve my issue quickly and accurately. I rate my experience a 9."
"Hello, yes all good and we were very happy, pleasant girl (Andrea) very efficient. Cheers!"
"I was satisfied with the manner in which you dealt with my call and score you a 10 out of 10. Yes, you were able to answer all my queries and score you (Estrela) a ten."
"Rate 10, Elizabeth was patient and efficient, thank you!"
"Rate a 9 out of 10. Estrela was extremely helpful and patient with my somewhat difficult requests. Very happy. Thank you."
"Very prompt, although sometimes it's hard with the accents as i am tone deaf. 10 out of 10."
"9 out of 10 and Nitesh, u have done a wonderful job and I am one happy customer. Keep up the good work!"
"9 out of 10. Akriti was able to arrange our contract to suit us. I found her to be helpful, polite and friendly. Akriti listened to me, and provided a solution with I'm happy, thank you!"
"9 out of 10. Estrela was extremely helpful and patient with my somewhat difficult requests. Very happy. Thank you"
"I was very pleased with service. Give 10 out of 10. Good job."
"Thank you Elizabeth for assisting me with technical issues. I am very satisfied with the outcome & high level of service. 10 out of 10. Thank you."
"Cheers Andrea, With respect to your service and keeping me updated I give you a 10. Thank you again."
"I would rate Estrela as a very friendly person and a 20+"
"Hi Akriti, We are very pleased with services provided. Thank you!"
"10 out of 10 from Wandee Thai Kitchen"
"Hi Elizabeth, We would give our experience with you and your company an 8."
V4 loves happy customers and pledges to make every call worthwhile for you. During a happy call, our consultants take note of your existing packages with other companies, understand your needs and offer you exactly and only what you need at the most affordable prices.